Support

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Your Questions. Answered.

At Indecium support, we offer a broad range of support services through an experienced team of professionals located around the world.

Indecium has 3 levels of Customer Support

designed to fit your needs:

Your Questions. Answered.

At Indecium support, we offer a broad range of support services through an experienced team of professionals located around the world.

Indecium has 3 levels of Customer Support designed to fit your needs:

Standard Support provides customers with answers to product related questions, and provides troubleshooting guidance and tips related to issues incurred with the licensed Indecium Products. Customers receive access to our Indecium Community for product documentation, product release notes, product and patch downloads,  access to knowledge base articles, and our online trouble-ticketing system.  Standard Support services are available Monday – Friday, 8 am-5:30 pm local time.

 

Premium Support offers the same services as Standard Support, but offers 24×7 availability and coverage.

 

Business Critical Support is our most comprehensive service offering. It includes a named representative who ensures every aspect of your service is delivered on time and to your specifications. Contact your Indecium Account Manager to find out more about this service and if it’s right for your business needs.

For more information about our support offerings contact your Indecium sales representative or email support@indecium.com.

If you need immediate assistance with Indecium products, please contact the Indecium support team at support@indecium.com. or phone at 331-303-2639.

Contact Technical Support

Do you have questions or need assistance?

Our Indecium Technical Support team is here to help you!

PHONE

Toll Free: +1-877-267-1709

Please note that all priority 1 production issues must be submitted via phone.

EMAIL

Note: all tickets submitted via email default to priority 4.

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Email

info@indecium.com

Phone

331-303-2639

Address

324 N. State Street

Suite 111 

Geneva, IL 60134

Contact Us

© 2019 Indecium Consulting Group